টাকা ফেরত নীতি

1. The basic rule

We review and approve your application before asking for payment, so there is little chance of paying for a service we cannot deliver. Even so, refunds are given in any of the cases below.

2. Full refund

• If the operator rejects your registration after payment, the setup fee is refunded in full
• If we are unable to activate the service after payment for any reason, a full refund is given
• If you are charged twice for the same transaction, the extra amount is refunded in full
• If you withdraw your application before the service is activated, the setup fee is refunded in full

3. Non-refundable

• The setup fee once the number has been activated, as registration and setup are complete
• The monthly fee for a month that has already started
• Charges for calls already made
• Services terminated for breach of our Terms and Conditions

4. Unused balance

If you cancel, any unused call credit you topped up is refunded on request, less only the fee charged by the payment gateway.

5. How to request

Write to billing@jagatitlimited.com with your application number (starting with CR-), the number or method you paid with, and the reason. Refunds before activation must be requested within 30 days of payment.

6. Timeline

We respond within 3 working days of receiving your request. Approved refunds are returned to the original payment method within 7 to 10 working days. Card refunds may take a few additional days depending on your bank.

7. Cancellation

You can cancel at any time by writing to support@jagatitlimited.com. No monthly fee will be charged from the following month.